Frank Phillips College E-mail, Confidentiality, and Online Counseling
The staff of Student Services welcomes your contact and values your privacy and time. Frank Phillips College offers you a variety of contact methods. We take your time and confidentiality very seriously and therefore consider it important that you understand the limitations of e-mail technology benefiting personal counseling.
If You Are Looking For On-line Counseling or Advice . . .
Unfortunately, on-line counseling is not offered at Frank Phillips College, yet distance students can seek counseling or assistance with a problem by calling 806-457-4200 Ext. 751. Students will receive the same help from our counselor regardless of where he or she lives. If a student calls the counselor for counseling, the call will be returned at no charge to the student.
Ulifeline is an online resource center for college student mental health and emotional well being. If you wish to reach them by phone, call 1-800-273-TALK. www.ulifeline.org
Alternatively, you can call the Regional Emergency Assessment Center & Hotline (REACH) for suicide prevention and crisis assistance at
1-800-692-4039 or you can call Family Support Services for domestic issues at 1-800-749-9026. Both hotlines are open 24 hours a day, 365 days a year.
The Frank Phillips College Counselor is located in the Classroom Learning Complex building in the Educational Services office Suite. Please contact Dr. Deborah Johnson at firstname.lastname@example.org, (806) 457-4200, ext. 751, or in person. Dr. Johnson will make arrangements to meet students at any of the FPC sites or via Skype for counseling, advising, or career testing.
Important Information about E-mail Confidentiality . . .
We cannot guarantee that your e-mail will remain confidential. We will do our best to keep your communications private. However, our college administration, like many other employers, reserves the right to monitor our e-mail usage and might therefore see the text of your message. If you are in any way concerned about the contents of your e-mail being read by someone other than the person you are contacting, you should consider alternate ways of contacting us.
When we respond to your e-mail, we will respond to the address from which it is sent. If you do not wish others who may have access to the e-mail account you are using to also have access to our response, please consider another means of communication.
Your e-mail message and the counselor's response to it will be printed and included in your file. It is important that you are aware of that fact.
We strongly encourage you not to use e-mail for contact.
How quickly can you expect a reply?
While we try to check our e-mail regularly, you have no way of knowing if one of us is unavailable due to illness, vacation, or other reasons, or if there are problems with the network itself. This means that your message may not be received immediately.
If time is of particular concern for you, you should consider calling our office at 806-457-4200, Ext. 721 or Ext. 751, or calling REACH, a 24-hour hotline, at 1-800-692-4039 or Family Support Services, a 24-hour hotline, at 1-800-749-9026.
If You are Not a Frank Phillips College student. . .
First and foremost, since we are funded by FPC student fees, we place the highest priority on responding to e-mail from FPC students. Due to conflicting demands on our time, we have had to develop priorities to help us determine how to best spend our resources.